Human resources and culture

The people who look after our people.

Stewarding our organisational culture, fostering global collaboration, and ensuring the highest professional standards for our worldwide volunteer network.

Our mandate Policy directory

The Hearts for the Homeless human resources team supporting volunteers across 64 chapters

people first

Our mandate

Operational pillars.

The internal mechanisms that empower our global healthcare initiatives. We transform protocols into seamless, collaborative experiences.

Global talent architecture

Managing the complete lifecycle of our international volunteers, from strategic recruitment and orientation through to legacy transition.

Operational excellence

The definitive regional authority for policy adherence, enforcing strict 48-hour communication protocols so every chapter runs consistently.

Culture and ethical integrity

An equitable, safe, collaborative ecosystem, safeguarded through proactive conflict resolution, unbiased mediation, and strict confidentiality.

Leadership development

Continuous feedback loops and performance analytics to cultivate the next generation of healthcare leaders.

The team

The HR team.

The dedicated people guiding our organisational culture and supporting our global workforce.

Executive director, HR Elian Morales Orlando, Florida View profile

HR coordinator Dylan Gomez Port St. Lucie, Florida View profile

HR coordinator Anna Kang Flagstaff, Arizona View profile

Global policy directory

Handbooks and guidelines.

Access the comprehensive H4H operational handbooks, organisational bylaws, and clinical volunteering guidelines.

Operational handbooks

Standard operating procedure for chapter leaders and volunteers.

Confidential reporting

A protected route for raising concerns, handled under strict confidentiality protocols.

Standard forms

Onboarding, volunteering, and chapter administration paperwork in one place.

Joining us

Human resources questions, answered.

Human resources is where almost everyone's involvement with Hearts for the Homeless begins. Recruitment, orientation and onboarding for volunteers in 12 countries run through this team, along with the handbooks and policies that keep 64 chapters working to the same standard. Every volunteer, in every country, is onboarded the same way, whether they are joining a chapter of forty people or a department of four.

How do I volunteer?

Start with the volunteer route on this page. Human resources will match you to a chapter near you if there is one, or to a department that needs your skills if there is not. You do not need a clinical background: roles range from taking readings at a screening opportunity to writing, fundraising, data analysis and chapter administration.

What does onboarding involve?

An orientation to the mission and the protocol, the operational handbook for your role, and an introduction to the chapter or department you are joining. Nobody should spend their first day guessing.

Who do I talk to about a problem?

Human resources, through the confidential reporting route in the policy directory. Concerns are handled under strict confidentiality, with unbiased mediation available where a situation involves more than one person.

What happens when a chapter's leaders graduate?

Succession is planned rather than improvised. Human resources runs the legacy transition process so a chapter outlasts the cohort that founded it, and works with chapter operations on leadership development through the year.

Are these paid roles?

No. Hearts for the Homeless International is volunteer-powered from the executive committee down. What it offers instead is real responsibility early, structured leadership development, and continuous feedback on how you are doing.

Where are the handbooks and forms?

In the policy directory on this page: operational handbooks, organisational bylaws, clinical volunteering guidelines, and the onboarding and administration paperwork chapters need, all in one place.

External references

H4H International on LinkedIn → National Health Care for the Homeless Council →

Join the network

Volunteer with H4H

Recruitment, orientation, and onboarding are handled by this team. Start here and we will guide you the rest of the way.

Become a volunteer All departments